Terms and Conditions
PILATES CLASSES TERMS AND CONDITIONS
Class or group setting
Clinical Pilates 1:1 sessions: Please note the Physiotherapy and treatments terms and conditions apply.
CANCELLATIONS
We all know that life is busy and unpredictable at times so we operate a 48-hour cancellation policy for the non-block bookings (Sessions costing £12 per class) All cancellations or changes should be communicated to us via phone or email at least 48 hours prior to your booking.
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Late cancellations: Cancellations or changes made within 48 hours of the booking are considered late cancellations and you will be charged in full or processed from your pre-paid credit.
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Early cancellations: Cancellations or changes made before 48 hours of the booking time are considered early cancellations and are eligible for a full credit.
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Missed appointments or classes: or what we call ‘did not attends’ (DNAs), also result in a charge for the full cost of that appointment or class.
ARRIVAL TIME
Please arrive 5 minutes before class or your appointment, please wait to be collected. In the case of classes, for safety reasons, you will be not permitted to join class if you are more than 10 minutes late.
Lateness of more than 10 minutes will result in forfeiting your class fee.
WAITLIST
We operate a wait list for all classes so that when a class is full, please contact Charlotte via email or phone if you wish to be on the waitlist.
BLOCK BOOKINGS
You can book a discounted rate of 4 sessions for £40. These sessions must be taken consecutively and are not transferrable into another week. These are booked for each separate class. If you are unable to attend your allocated class one week and there is availability in another class, you may be able to transfer to another class.
EXCHANGES AND RETURNS
All Therapeutic Pilates at Flexible Physio & Rehab LTD. services and packages are non-refundable or exchangeable. All sales are final. Flexible Physio & Rehab LTD. does not offer returns or refunds to original form of payment. Exchanges of sessions within the same week for the same value may be made at Flexible Physio & Rehab LTD. discretion.
SUBSCRIPTION
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30 days rolling contract
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2 month minimum commitments
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30 days cancellation notice
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No joining fees
Contract renews automatically after the first 12 months if no cancellation notice has been given. You can pause your subscription for one complete billing cycle, twice within a twelve-month subscription. You must notify us by emailing charlotte.flexiblephysio@gmail.com seven days before your billing date. Yours subscription can only be paused for a month at a time, not for specific days or weeks. You may not freeze your subscription during the first two months of your subscription.
CLASS CANCELLATION POLICY
Our classes are offered when there are four or more attendees for in studio classes. To ensure we continue to support at the right level our class teachers, classes which do not meet these minimum numbers, will be cancelled and you will be provided with 24 hours’ notice.
CONSENT AND LIABILITY
By participating in our classes, you are consenting to being responsibly for your own health and agreeing to our terms and conditions. You acknowledge that all exercise involved risk of personal injury. Please be aware that Flexible Physio & Rehab LTD. instructors do not assume responsibility for determining your medical fitness to participate in a class, nor assumes any responsibility for any injuries to you or loss of property by you in or about the premises. It is the responsibility of the student to inform the teacher of any medical conditions which should be taken into consideration while practising Pilates.
PLEASE CONSULT YOUR DOCTOR IF YOU ARE IN ANY DOUBT ABOUT PRACTICING PILATES
PLEASE ADVISE THERAPEUTIC PILATES OF ANY CHANGE OF CIRCUMSTANCES
CLASS LEVEL AND EXERCISE ADAPTATION
No two people are the same. This is where during the session we offer different levels of exercises, especially in mixed level classes. Please choose the level that feels right for you. If you are unsure, please alert your instructor who will adapt the exercise for you. It is important for you to realise that you may stop when you wish because of feelings of fatigue or any other discomfort. Communication is key to ensure you get the most out of the session.
During the class to best guide, you the Pilates Instructor may adjust your position both verbally and physically. If you feel uncomfortable with being physically adjusted, please let your Pilates Instructor be aware prior to commencing the class.
It is your responsibility to stop if something does not feel right and to alert your instructor immediately. It is your responsibility to not work beyond your limits.
CHILDREN'S POLICY
Children under the age of 16 years are not permitted into classes.
Children under the age of 18 attending for an appointment should attend with a parent or guardian. A child between the ages of 16 – 18 may decide upon themselves to decline a chaperone, which will be noted. However, the treating therapist has the final decision over the presence of a chaperone. If the child declines a chaperone when the treating therapists requests a chaperone’s presence, the appointment will be rescheduled to accommodate the attendance of a parent or guardian.
CHAPERONE POLICY
If you feel you would like a chaperone present at your consultation, please either inform reception or speak to your clinician who will be more than happy to arrange this for you.
PRENATAL AND POSTNATAL
We currently do not offer specialist classes for pre/post-natal care. Please get in contact and we will be happy to refer you on.
DISCRIMINATION
At Flexible Physio & Rehab LTD., we’re committed to providing a safe, supportive and inclusive environment and have a zero-tolerance policy against hate speech, discrimination or harassment based on sex, colour, race, religion, age, disability, marital status, or any other status protected by applicable law.
PHONES
We kindly ask that for your safety and security and out of respect for the instructor teaching, you keep your phone stored and on silent. Unless in cases of emergency, please leave your phone with your belongings while attending your class or appointment.
SOCKS
Grip socks are encouraged to be worn instead of normal socks for your health and safety.
LOST PROPERTY
Flexible Physio & Rehab LTD. is not responsible for personal items. All lost property will be donated/disposed of on a monthly basis.
CASH PAYMENTS
Payments must be made a week in advance to your lesson. If you are paying by cash please bring the exact amount with you. Please remember to bring your contactless payment card or pay online for classes.
Pets
Flexible Physio & Rehab LTD. does not allow pets into classes for hygiene, health and safety reasons.
HARASSMENT
At Flexible Physio & Rehab LTD, we think and act with positivity, consideration and mutual respect for others. We have a zero-tolerance policy against harassment towards any staff member, student or fellow client. Such behaviour may result in you being ask to leave the session.
Harassment is defined as any act or behaviour that annoys, threatens, alarms, or instils fear in a person based on a protected characteristic, including their race, gender, religion, age, national origin, or disability which affects the person’s learning opportunities, or unreasonably interferes with the person’s work performance, or has the purpose or effect of creating an intimidating, hostile or offensive environment.